If you happen to experience any hiccups with your WASPcam™, please refer to the questions and answers below.
If you’re still stuck, please contact us at: 1-866-997-5401.

General FAQ:

Memory Card Specifications
Your camera supports up to a 32GB MicroSD card (SDHC class 10, up to 48mb/s read/write speed). We recommend using brands SanDisk or Lexar.
**If using 64gb card or class 4 card issues with camera will occur such as freezing, not recording, ect.

 

SD card storage time

Memory 1080p30 video 960p30 video 720p60 video 5MP Photo
4 GB 48 minutes 55 minutes 55 minutes 2000 shots
8 GB 96 minutes 110 minutes 110 minutes 4000 shots
16 GB 194 minutes 220 minutes 220 minutes 8000 shots

Note that the above table is an estimate and actual performance may vary based upon a number of external factors.

Why am I having trouble connecting to WASPcam Wifi?
For Samsung (Android OS) users: If having trouble connecting to WASpcam wifi, turn off cellular data. This will allow you to connect to the app.
NOTE: Samsung (Android OS) users with Lollipop OS or higher must download the WASPcam 5.0 app from Google Play in order to use the WASPcam App.

Experiencing ‘choppy playback’ with your WASPcam? Read below on how to cure your problems:

If you are experiencing choppy or broken up playback when viewing your WASPcam videos, this usually comes down to your computer being out of date and its not able to process the data of larger HD video files fast enough.  Ensure that the video files are recorded properly by playing the videos on a TV with a WASPcam HDMI cable, or your own cables if you have them already.  You should get proper smooth playback on your TV.

We have a few suggestions for you to try that should clear up the choppy playback issue that you’re seeing on your computer:

1.  Copy videos to your computer’s hard drive from your WASPcam SD card before you play them back.  Playing back videos from your SD card can result in choppy playback.

2.  Play back your videos with VLC Media Player. This is a free program that doesn’t take up a lot of resources to run on your computer.  This means that your computer can focus more on playing back your videos smoothly.  We’ve found that it’s common for Windows Media Player or Quicktime to give you choppy playback, so we recommend against using them. You can download VLC Media Player here: www.videolan.org.  If you’re looking for a quick fix, you might want to skip down to Step 4.

3.  Make sure that your computer meets the minimum system requirements to play back videos from your camera.

Here’s how you can check if your computer meets the minimum system requirements:

Mac:
Click the “apple” icon in the top left corner of your screen, and then click “About this Mac”.  Next, click “More Info.”  On ”
Windows:  
Click on the Start Menu, then right-click on the word “Computer” or “My Computer”, and click “Properties.”  Once you have done this, scroll down to the System Information for Processor and RAM.  You can find your graphics card by clicking on the small arrow to the left of “Display Adapters” in your Device Manager.

  • Here’s how to find Device Manager for Windows 7 and Vista:

http://pcsupport.about.com/od/windows7/ht/device-manager-cp-windows-7.htm

  • Here’s how to find Device Manager for Windows XP:

4.  Record video in a lower video resolution.  If your computer can’t play 1080p 60fps or 1080p 30fps smoothly, try recording videos in a 720p mode instead.  The lower resolution means that your computer will have less work to do when playing back the video, so will have an easier time giving you smooth playback.

WASPcam action-sports camera estimated battery life:

CAMERA MODEL HD VIDEO SETTING ESTIMATED TIME
9900/ 9901 720p60fps 2 hours
9900/ 9901 960p30fps 2 hours and 20 minutes
9900/ 9901 1080p30fps 2 hours and 15 minutes
9902 (GIDEON) 720p120fps 2 hours
9902 (GIDEON) 960p30fps 2 hours
9902 (GIDEON) 960p60fps 1 hour and 40 minutes
9902 (GIDEON) 1080p30fps 1 hour and 30 minutes
9902 (GIDEON) 1080p60fps 1 hour and 15 minutes
9903 (JAKD) 720p30fps 3 hours and 30 minutes
9903 (JAKD) 1080p25fps 3 hours


*Battery life based on WASPcam engineering testing. Actual battery performance may vary based on camera settings, environmental conditions and other factors. Maximum battery life normally decreases

How do I lock a file on the #9401 POD dash camera while recording? Where do locked files go?
To lock a file while recording on the #9401 POD, press the menu button on the camera once.
To view locked files, take your MicroSD card out of the camera and place in a card reader. Insert card reader into your computer. Open the removable disk / device. You will see your regular files, and a folder named “RO”. Locked files will be in the “RO” folder.

What software do you recommend for editing footage?

The software that comes with WASPcam Action-Sports Cameras is recommended to beginners because it offers users a clean, simple interface and the ability to edit footage.

For those looking for a more advanced software to add effects to their video edits, we recommend either Windows Movie Maker for Windows users, or iMovie for Mac users. These programs are easy to learn, but offer more editing options than the basic WASPcam video editing software.

Download Windows Movie Maker
Download iMovie

Why can’t I use the Photo Burst, Time-Lapse, or Self-Timer features when the WASPcam App is connected to my smartphone?

The WASPcam App is not able to control these three modes because the camera itself does. The App does not have the capability to recognize a Time-Lapse, Photo Burst, or Self-Timer. The only two modes that can be used when connected to WASPcam App are video and still-photography.

Can I use the Wireless Wrist Remote and WASPcam App at the same time?
No, the WASPcam App only recognizes one or the other devices to allow control.

Mac OS compatibility
Yes, WASPcam supports Mac OS V 10.5, or later.

How to set the date & time on your WASPcam:

. Press the MODE button until you see SET on the LED screen.

. Press the SHUTTER button to enter SET (settings).

. Press the SHUTTER button to enter the MORE menu.

. Press the MODE button to highlight TIME.

. Press the SHUTTER button to enter the TIME sub-menu. (The Year is highlighted.)

. Press the SHUTTER button repeatedly to adjust the year.

. After entering the year, hit MODE button to go to the “Month” field.

. Press the SHUTTER button repeatedly to adjust the month value, and then hit MODE to go to the “Day” field.

. Press the SHUTTER button repeatedly to adjust the Day value, and then hit MODE to go to the “Hour” field.

. Press the SHUTTER button repeatedly to adjust the Hour value, and then hit MODE to go to the “Minute” field.

. Press the SHUTTER button repeatedly to adjust the Minute value, and then press MODE to highlight “OK.”

. Press the Shutter button to complete the date and time setting.

How to reduce chances of fogging
If in some conditions a WASPcam camera housing is fogging, please follow these steps:

  • If using the Waterproof housing backdoor, be sure to include one Anti-Fog insert strip.
  • If there is no chance of water exposure, utilize the Vented housing backdoor (which will also ensure stronger audio recording as well).
  • Keep the inside of the camera housing clean, dry and in good condition

How to download WASPcam Smartphone Application:

  • iOS system, please find “WASPcam” on Apple APP store.

The WASPcam App is free to download.

NOTE: Samsung (Android OS) users with Lollipop OS or higher must download the WASPcam 5.0 app from Google Play in order to use the WASPcam App.

How to set up Wi-Fi on your WASPcam:
a. Press the MODE button until you see the SET option.

b. Press SHUTTER button to enter SET mode.

c. Press MODE button to highlight SETUP.

d. Press SHUTTER button to enter the SETUP menu.

e. Press the MODE button until the WiFi option is highlighted.

f. Press SHUTTER button to enter the Wi-Fi Connection sub-menu.

g. Press MODE button to highlight “ON.”

h. Press SHUTTER button to complete your WiFi setting.

i. Switch to “Video mode” and wait 30-seconds until the LED flashes to indicate that a WiFi connection has been established.

j. On your smartphone, enable Wi-Fi connection, then search and connect to the WiFi network “WaspCam.”

k. When prompted, enter the password “1234567890”.

l. Once that’s finished, your smartphone is now a live viewing and remote control for your WASPcam.

Please note: When WiFi is turned on, and a user is controlling a WASPcam from the WASPcam App, they cannot access the Time Lapse and Burst functions because the App doesn’t compute with those options.

When using the WASPcam App on an Android device, you may need to disconnect from all other WiFi connections to keep the App connected. It’s also recommended to disable mobile data since the WASPcam camera’s WiFi doesn’t use data. 

Wireless Wrist Remote control isn’t working:

  • Make sure your remote control is within 3 meters of your WASPcam.
  • Replace remote control battery if necessary.
  • Restart camera and reset remote control in sync mode.

How to transfer files from WASPcam to PC
Connect your WASPcam to your PC using the USB cable included with your camera. A newly added removable disk will appear under “My Computer. Click on your desired files and then them to your PC. You can also use insert your Micro SD Card into the card slot on your computer / laptop (may need SD card adapter) or retrieve files using a Card Reader, which plugs into your computer’s USB port.

How to connect a WASPcam to your TV
Please use the HDMI cable to connect your camera to the TV.

ArcSoft Movie Editing Software won’t install
ArcSoft Mini CD is ONLY intended for use with a PCNOT an Apple computer/device. Please refer to system requirements for installation and use of the software. If you’re unsure, please email: info@waspcam.com

Camera won’t format/ won’t read SD Card

  • Re-start camera by removing battery and putting it back again.
  • Please format the memory card using your camera or PC.
  • Make sure connectors on the memory card are intact and in good condition.

Camera locks up/Freezes
Re-start camera by removing battery and putting it back again.

Footage / Photos  have a blue tint
Make sure you’ve taken the blue lens protector off of the camera’s lens after taking the camera out of the package.

Out of focus/Blurry images
The Focal length of your camera is 0.3m (1ft.) ~ ∞. 

Make sure that whatever subject you are photographing is in proper range. 

Clean your camera lens regularly. 

It is recommended to use a tripod for steady shooting and low light conditions.
 
Use the waterproof case for underwater shooting. Wipe moisture off the waterproof case and camera lens if it is misted.

Low Volume/ No microphone input

  • Make certain that the microphone on the camera is not obstructed.
  • Remember that underwater recordings may sound muffed as noise transmits differently through water.
  • The camera is equipped with an external microphone jack for use with an external microphone. You may wish to use this feature to improve audio recording.

Buttons do not respond

  • Re-start camera by removing battery and putting it back again.
  • Make sure your memory card has recording space and is compatible with WASPcam.
  • Delete files or format the memory card, if necessary

Camera will not power on

  • Fully charge battery before using your WASPcma. The battery will discharge itself, even when not in use.
  • Remove battery and put it back in the camera. Re-start camera. Make sure you hold power button for 1-2 seconds.
  • To identify if battery is being charged, connect WASPcam to your PC or AC adapter with USB cable. The battery LED on the front of the WASPcam 9900/9901, 9902/9904 GIDEON models blinks red when charging. LED turns green when it is fully charged. The LED on the back of the 9903 JAKD and 9905 TACT cameras stays solid red while charging, and turns off once the camera is charged.

 
My WASPcam camera isn’t recognizing the microSD card, how can I fix this?
Some microSD cards can be improperly formatted, therefore unrecognizable by the camera. This issue can be fixed by formatting the microSD card with your PC or Mac computer.

Step 1: Insert the microSD card into your computer.
Step 2: Format as exFAT or FAT32 follow these instructions for Mac / follow these instructions for Windows on formatting. NOTE: Windows ‘quick formatting’ should work fine for this.
Step 3: Safely eject the microSD card from your computer.
Step 4: Insert the microSD card into the camera, if the card is now recognized by the camera, format the card using the camera to prevent any future problems.

Camera Specific FAQ:

9401 P.O.D. Dash Camera
Q: Why does the P.O.D’s LCD screen look scratched out of the box?
A: There are TWO protective films on the P.O.D. dash camera’s LCD screen. One with a pull off tab, and one that is sealed tightly to the LCD screen. The protective film with the pull off tab is to protect the screen while in the package. The second protective film is meant to protect your P.O.D.’s LCD screen while in the vehicle. Users can pull this second protective film off by peeling the film from any corner.

Q: Why doesn’t the P.O.D. display my OBD information in the OBD screensaver? (eg. why are all values displayed as 0s?)
A: Your vehicle’s OBD plug may not be compatible with the WASPcam P.O.D.’s OBD car charger. Certain vehicle types have a different OBD port, you can check the list here.
Also prior to 2008, the OBD port in vehicles were not standardized. Therefore if your vehicle was made earlier than 2008, the P.O.D. may not be able to pick up the OBD information. Vehicles manufactured in 2008 or later, have a standardized OBD port and the P.O.D. should be able to pick up the OBD information.

9905 TACT
Q: How do I insert a MicroSD card into the TACT camera?
A: Watch this video tutorial on how to insert a MicroSD card into the TACT camera: https://www.youtube.com/watch?v=fIGvWlzXH0o

Q: Why does a green light on my TACT camera turn on, but the camera itself doesn’t turn on?
A: The power button on the TACT camera needs to be held down until the LCD screen shows “WASPcam TACT” in order to turn the camera on.

Q: Why isn’t the WASPcam App working with my TACT camera?
A: The TACT camera has it’s own app, the “TACT App”, available for iOS and Android.

Q: Why doesn’t the TACT have a time lapse function?
A: The TACT camera does have a time lapse function. However it is located in the “Photo” menu. To access the “Photo” menu, turn the camera on and press the “Mode” button once to enter Photo Mode. When in Photo Mode, press the menu button once. Scroll down until “Auto Photo” is highlighted. Select “Auto Photo” by hitting the OK button. Then choose between “off, 3 seconds, 5 seconds, or 10 seconds”. Once you have a time interval highlighted, press the OK button. Then exit the photo menu by pressing the menu button. To start the time lapse, press the shutter button. The camera will then take a photo either every 3, 5, or 10 seconds based on the time interval you selected.

Q: How can I improve the sound quality on my TACT camera?
A: If you are using the TACT camera as a handheld recording device and the camera is not exposed to water, please remove the threaded side cap for additional sound pickup quality.

Q: Why isn’t my TACT camera connecting to the WiFi?
A: The WASPcam TACT camera needs an SD card inserted to connect to the WiFi. If you have an SD card in the camera and the WiFi still won’t connect, make sure the MicroSD card is a class 10, name brand card and a minimum of 8GB and maximum of 32GB. Class 4 cards, or 64GB cards are not compatible with the WASPcam TACT and cause many issues, such as the camera freezing or the WiFi not connecting.

Q: I’m entering my WiFi password for the TACT WiFi, but it is saying there isn’t enough characters even though I’m entering the WiFi password shown on the TACT camera’s WiFi screen.
A: The TACT camera’s WiFi password must be at least 8 characters long. The camera will let you change the password to something shorter than 8 characters, but you will not be able to connect to the WiFi.
Please enter a new, 8-character long password and try to connect (eg. 12345678).

Q: Why isn’t my TACT camera connecting to my computer so I can view the files on my SD card? When I connect the TACT to the computer it will only charge the camera.
A: Your USB cable may be missing certain pins which allow data to transfer from the camera to the computer. Try using a different micro USB cable to connect the camera to the computer.